Our mission is to provide sustainable homes, specialised support and compassionate care
STAIRS stands for Social Tenant Access to Information Requirements. These requirements make it easier for social housing tenants to find information about how their landlord manages homes and services.
At Pivotal, we want you to be able to see how we make decisions, spend money and manage our social housing. This part of our website brings that information together across the STAIRS topics. We will review and update it regularly.
If you think information that should be published here is missing, please contact us and ask for a STAIRS review. If you need the information in another format, please let us know.
From 1 April 2027, social housing tenants will also be able to make written requests for other information about how we manage social housing. We will explain how to do this when that part of STAIRS takes effect.
Meet the people who lead Pivotal and learn more about how our organisation is governed.
This section brings together our annual reports, financial information and information on value for money.
Choose a topic below to find out more about how we use our resources.
Find information about our plans for the homes we manage, maintenance and improvement work, energy efficiency, and any housing stock transfers.
Choose a topic below to find out more.
This page brings together information about how Pivotal’s homes and services are performing. Choose a topic below to see the results, reports and other updates we publish.
If you need this information in another format or cannot find what you are looking for, please contact us.
Find practical information about the housing services Pivotal provides and guidance to help you with your home and tenancy. Choose a topic below to see the support and advice available.
If you need information in another format or cannot find what you are looking for, please contact us.
Find information from the lists and registers Pivotal holds to manage social housing.
Choose a topic below to see what we publish.
Our policies and strategies explain how we manage our social housing, maintain homes and respond to issues that affect residents. Choose a document below to read more.
We review these documents regularly. If you need one in another format or cannot find what you are looking for, please contact us.