Customers

Pivotal provides sustainable homes, specialised support and compassionate care with services tailored to individual needs.

Our aim is to help those we support to achieve meaningful and sustainable outcomes, and live a secure, independent and fulfilled life.

We support individuals with issues related to homelessness, substance misuse, alcohol dependency and, frequently multiple support needs which make them vulnerable. By offering them a safe place to live, together with support, we offer the opportunity for people to move their lives forward towards living independently.

Contact our head office for more information on 01202 306070.

Repairs & Maintenance

Click here to read our Repairs and Maintenance Policy.

Click here to read our easy read Repairs and Maintenance Guide.

Customer Privacy Notice

This statement explains how Pivotal will collect and use customer information to provide and deliver housing, support and care related services to you. We will not collect information we do not need or will not use. We are committed to protecting your privacy by securely storing and appropriately handling any information we collect which identifies you.

Click here to read our Customer Privacy Notice.

For more information please contact Suzanne Smith suzannesmith@pivotalhomes.co.uk

Subject Access Request

Click here to read how to make a Subject Access Request.

RSH Tenant Satisfaction Measures (Summary)

Click here to read the RSH Tenant Satisfaction Measure.

RSH Tenant Satisfaction Measures Easy Read

Click here to read the RSH Tenant Satisfaction Measures Easy Read.

Charter for Social Housing Residents White Paper

Click here to read the Charter for Social Housing Residents White Paper.

Charter for Social Housing Residents Easy Read

Click here to read the Charter for Social Housing Residents Easy Read.