Our mission is to provide sustainable homes, specialised support and compassionate care

Our people

The Senior Leadership Team are responsible for developing, monitoring and leading our mission and values. As a team they make sure we achieve what we’re passionately committed to delivering – ‘Providing sustainable homes with specialised support and compassionate care’.

Between them, they have a wide range of backgrounds and experience from both the public and private sectors. Here’s a bit more about them.

Joy Kingsbury, CEO

Joy has a long history of working to provide high quality housing, care and support services to those people at risk of being excluded by communities. She is a strong champion of giving people a voice, setting up advocacy groups/resident boards and committees. Joy started her career as a learning disability and mental health nurse going on to work across the public, voluntary and private sectors helping to move services out of large hospitals and institutions into community housing. Joy has experience of working with local authorities and funders to create services that are flexible to meet the needs of different service user groups, creating organisational strategies and business plans. Joy has a BA (Hons) in Public Sector Studies and MA in public Policy and Management, she has presented at many housing and care conferences around changes in public policy and innovative ways of working. Joy has worked as a senior executive across the social housing sector for the past 20 years.

Suzanne Smith, Director of People

Suzanne joined the Pivotal Group in June 2018.  After completing graduate and post graduate qualifications in Law, Suzanne chose to pursue a career in Human Resources due to a keen interest in employment law and a passion for employee engagement and development.  Suzanne has over 25 years’ experience working in HR management at various levels and locations across London and the South West of England.  Suzanne’s previous role prior to joining Pivotal was as a multi-site HR manager for a large retail organisation where she gained substantial experience in all aspects of HR and change management.  In her role as Director of People Suzanne is responsible for HR, talent management and change. She also oversees internal communications, data protection and policy.

Rosemary Bell, Director of Housing and Communities

Rosemary has extensive and proven experience working in the property industry. Over the last 30 years she has utilised her social and commercial experience gained in Housing and Social Care, and has worked at senior level with Local Authorities, Housing Associations and developers.

She has previously worked with a specialist supported housing association providing accommodation for vulnerable adults, rough sleepers and has worked to deliver housing for asylum seekers.

Nick Heckford, Director of Finance

Nick is an experienced Chartered Management Accountant (ACMA) supporting our Senior Leadership Team and operational colleagues. An effective and committed team member providing accounting expertise and analysis with a high degree of business awareness.

Nick has previously worked with Hall & Woodhouse and Sainsbury’s delivering finance insight. He is also a Trustee for a local church and Treasurer for Poole Town Cricket Club.